Frequently Asked Questions
Orders and Shipping
What payment methods do you accept?
We accept Visa, Mastercard, American Express and Discover. You can also easily pay via PayPal or check out using Amazon.
Do you ship internationally?
We currently only ship within the USA (including Alaska and Hawaii). We do not currently ship to Puerto Rico.
How can I cancel or modify my order?
If you wish to cancel or modify your order placed on skinclinical.com, please contact our customer service line as soon as possible at 1.866.537.6170 or send an email to customercare@skinclinical.com. Please note that if you contact us after we have shipped your order, any cancellation or modification will need to follow our return process.
My order arrived and it is incorrect. What do I do?
Please contact our customer service line as soon as possible at 1.866.537.6170 or send an email to customercare@skinclinical.com so we can rectify immediately.
How can I check the status of my order?
You may view the status of your order when you log into your Account page. You will receive a shipping confirmation e-mail with tracking information immediately following your purchase so that you may check the status of your order at your convenience.
Is there a way to pay for faster shipping?
Yes, when you check out simply check 'Standard', 'Preferred', 'Expedited', or 'Rush' based on the timing indicated and your shipment needs.
Returns and Exchanges
How can I return a product?
We want to ensure 100% satisfaction with every SkinClinical purchase. If for some reason you are not satisfied with your purchase from skinclinical.com, we will gladly accept returns or exchanges within 30 days of purchase (less any shipping charges). We can only refund purchases made directly from skinclinical.com. You will be refunded to your original form of payment.. Refunds of purchases from other retailers must be coordinated through the original place of purchase.
Please note the following guidelines for returns & exchanges:
- Product(s) must be returned within 30 days of the order date.
- Please place product in original packaging and include a copy of your receipt (and the reason for returning your product(s)).
- Original shipping & handling charges are non-refundable (if applicable).
- Products specified as non-refundable cannot be returned for any reason.
- Please allow 7-10 business days for the return to be processed.
- Send product to:
- We recommend shipping via UPS, FedEx or USPS. Make sure to secure a tracking number to ensure your return arrives safely.
You may contact our Customer Service Center with any questions or concerns at 1.866.537.6170 or customercare@skinclinical.com.
Skincare Information
What product is right for me?
It’s important that you choose the products that best address your skin concerns. To start, we suggest clicking 'Shop Products' on the top left hand side of the homepage. There, you can find a list of Skin Concerns which you can click on to learn more about which products are best suited to your skin.
What skin types are SkinClinical products for?
Our products are appropriate for all skin types. You may browse our products by category or skin condition by visiting the skinclinical.com homepage and browsing the drop-down menu. Our products treat severely damaged skin, common skin conditions such as aging skin, and skin affected by eczema, psoriasis, and various medical ailments (i.e. cancer, diabetes, and associated treatments).
What is SBD-4?
SBD-4 is a patented, natural ingredient extracted from the root of the Angelica sinensis flower that provides optimal healing and preventative results to the skin. It is included in several of our products, including Extreme Healing Repair Concentrate and Daily Restore Hydrating Lotion. SBD-4 has gone through extensive clinical testing and has demonstrated an ability to drive significant improvements in the quality and health of skin. Our products are backed by science from the first stages of development to the packaging of our final product formulations.
Can I get a sample?
To get sneak peeks, early access to new products and samples, please sign up for our newsletter in the field at the bottom of our site.
What is the expiration date for your products?
While SkinClinical products do not have a formal expiration date, it is generally recommended each product be used within 3 years of manufacture or 6 months after opening to ensure best product quality.
Contact Us/Other
Can you unsubscribe me from your mailing list?
To unsubscribe from our communications, please go to the bottom of the SkinClinical email you received and click 'Unsubscribe.' Please call 1.866.537.6170 or send an email to customercare@skinclinical.com if you have any difficulty doing so.
How can I discuss wholesale or press opportunities?
Please e-mail info@skinclinical.com if you would like to discuss press or public relations opportunities.
Where can I buy SkinClinical products?
SkinClinical products may be purchased online at skinclinical.com, Amazon.com, and through other authorized retailers specializing in advanced skincare.