Shipping & Returns--template

Where does Glossier ship?
Glossier currently ships to the 50 states and Puerto Rico. You may experience longer delivery times when shipping to Hawaii, Alaska, and Puerto Rico.

We currently do not ship internationally but are working on bringing Glossier everywhere around the world, so international friends: tweet us @Glossier to let us know where you live!

Tell me about shipping.

We offer four shipping speeds, because sometimes you can wait and sometimes you can’t.
Standard (5-9 business days): $4.50
Ground (4-6 business days): $8.00
Expedited (2-3 business days): $12
Rush (1-2 business days) $18
PS: Standard shipping is always free when you order the Phase 1 Set. Please note, we only offer Expedited and Rush Shipping to the 48 contiguous states.

When will my order ship?
Here’s how it works: You order, we process, then we ship.

Ordering takes a few seconds. Processing takes 1 to 2 business days (and orders placed after 1pm ET are processed the next business day). Then FedEx or USPS takes it from there. You’ll get an email with a tracking number as soon as your package ships. It’s on the way!

How long will it take to ship to Alaska, Hawaii, and Puerto Rico?
You might experience a few extra days in shipping timelines. Shipping to these states will take about 11-15 business days.

I'm having problems with the tracking.
Sorry about that! In a few cases, the carrier takes 1-2 business days register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via gTEAM@glossier.com. We can give you the inside info.

How can I edit my shipping address?
If your order is shipping to an incorrect address, please email gTEAM@glossier.com.

    I have a weird question and I want to talk to a person about it.
    We’ve got people who love that kind of thing. To ask anything and get a quick, personal reply, email us at gTEAM@glossier.com. Don’t worry—we check it constantly.

    RETURNS & EXCHANGES

     Can I return my product?

    All returns must be processed within 30 days of receiving the order and the product must be unused or very gently used. You will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded.

    Please contact gTEAM@glossier.com with any other questions.

       

      This color is not right for my skin. What’s your exchange policy?
      We’ll accept exchanges within 30 days of you receiving the order. Please email us at gTEAM@glossier.com and we'll help you find the right shade.

         

        How long does it take to process a return?
        Credit card refunds take 5-10 business days to appear on your statement. If you are shipping the product to our fulfillment center, please allow 10 business days for the refund to show up on your credit card statement.

          What should I do if I receive the wrong product?
          If you received a product different from the one that you ordered, sorry about that! Please contact us as soon as possible—gTEAM@glossier.com.

            Where should I drop off my return or exchange package?

            You can drop the package off at any USPS Post Office or USPS blue collection box and at any FedEx retail store.