Orders & Returns

ORDER QUESTIONS

Payment Methods
We accept all major credit cards: Visa, Mastercard, American Express and Discover.

How can I cancel or modify my order?
Please contact our customer care at 1-866-537-6170 or e-mail customercare@skinclinical.com. 

How can I check the status of my order?
You may view the status of your order when you log-in to your Account page. You will receive a shipping confirmation e-mail with tracking information immediately following your purchase so that you may check the status of your order at your convenience.

Do you ship internationally?
We currently only offer shipping within the US. We are exploring international shipping options for the future.

 

RETURNS & EXCHANGES

We want to ensure 100% satisfaction with each of our customers! If for some reason you are not satisfied with your purchase, we gladly accept a return or exchange made directly from skinclinical.com (less any shipping charges). Please note that we will only refund purchases made directly from skinclinical.com. Refunds of purchases from other resellers will not be honored. 

Please note the following guidelines for returns & exchanges:

Please allow 7-10 business days for the return to be processed.

You may contact our Customer Service Center for any questions or concerns at 1-866-537-6170 or e-mail customercare@skinclinical.com


Our product/returns location is:

SkinClinical Returns

Attn: Source Logistics

566 Vanguard Way, Suite A

Brea, CA 92821