FAQS

 SKIN CLINICAL PRODUCTS FAQ'S

 REVERSE ANTI-AGING LIGHT THERAPY

Q: How long does it take until the device is fully charged?

A: We suggest to let your new device charge for a full day (or overnight) prior to first use. The blue power light will change from a flashing light to a solid light when at full charge. 

Q: My device is shutting off after 2 cycles, is this meant to happen or is this a malfunction?

A: Nothing is wrong with your device.  The reverse is programmed to turn off every-two cycles (about 7 minutes) to ensure that it is not inadvertently left on.  Simply press the button again to turn it on and resume treating any other areas.   

Q: Do I need to wash my face prior to using?  
A:
For best results, we recommend use on clean, dry skin as oils, lotions, makeup, or other debris can build up and block the LED and/or keep the device from functioning properly. If not using on clean skin, we recommend cleaning the lens with a soft cloth or alcohol wipe after treatment. 

Q: Do I hold the device in one spot or glide it?

A: During treatment, glide the device on your target treatment areas. We suggest to keep your treatment area for each 3-minute session small and localized (following a 2-inch path). The light of the device will penetrate the skin so there is no need to apply pressure during treatment.

Q: I have the reverse anti-aging serum, do I need to use it with the reverse device?
 A: No, the reverse serum can be integrated into any daily skincare routine with or without the reverse anti-aging device. If using both reverse products together, we recommend applying a small amount of reverse serum to the face and neck after your reverse light therapy treatment.

Q: Where can I use this device? 
A:
 Reverse is FDA cleared for full-face wrinkle treatment, including the face, forehead, and crow's-feet areas. It's not tested for use on any areas outside the face, such as the neck. 

Q: How long does it take to see results? 
A:
 Results will vary. In a clinical study, after eight weeks of use in the crow's-feet areas, 71.9% of the 32 subjects showed improvement in skin elasticity. 

Q: How long will the results last? 
A:
 For best results, sustained use is recommended.  Continue to use the device every-other week.

Q: How long does it take to use this device each day? 
A:
 It should be used for three minutes per area, per day. For example, to treat crow's-feet on both sides of your face, use the device for three minutes on the left side and three minutes on the right side. 

How much pressure should I be applying to my skin when using the device?

A: The light of the device will penetrate the skin so there is no need to apply pressure during treatment, especially as some areas of the face are more delicate. Place the device lens in contact with your skin gliding gently along the treatment area.

Q: How do I treat multiple areas of my face? 
A:
 Follow the directions, using for three minutes per area, per day. It will automatically turn off after seven minutes, so you'll need to turn it on again after treating two areas. 

Q: Can I use retinol while using this device? 
A:
 Yes. 

Q: Can I use this device while pregnant? 
A:
 As it hasn't been tested on pregnant women, use during pregnancy is discouraged. 

Q: Is it safe if the light gets in my eyes?

A:  reverse meets or exceeds international “eye safe” standards ensuring that the LED and wavelength outputs will not harm your eyes.


Q: Is there a time of day I should use it? 
A:
 It can be used at any time of the day or evening. 

Q: Does it work on all skin types? 
A:
 Yes. 

Q: How do I know if the device is on? 
A:
 To turn on, press the on/off button. You'll hear a long beep and the Treatment Indicator will light up. To activate the treatment LEDs, place the bezel of the device in contact with your skin. It's normal for the plastic casing and stainless steel bezel to become mildly warm during treatment. 

Q: Should it be plugged in during use? 
A:
 Reverse is cordless and battery operated, so you don't need to be tethered to a wall while using it. The device won't turn on and operate while plugged in. 

Q: How do I know if the battery is charged, and how long does a charge last? 
A:
 To determine if your battery is charged, plug the device in. The battery is fully charged if the Battery Indicator light on the bottom of the device is solid blue. If this light is flashing, leave the device plugged in to fully charge until the light is solid. A full battery charge lasts approximately 60 minutes before the light turns yellow which indicates another 15 minutes of battery use. 

Q: Is there any maintenance or cleaning required? 
A:
 For best results, keep the lens and stainless steel ring clean and scratch free. You can clean these parts with a soft cloth dampened with isopropyl alcohol. Don't use other cleaners or caustic materials, as they may damage the housing and lens. 

Q: Does it come with a warranty? 
A:
 Yes. Your Reverse device is warranted to be free from defect in material and workmanship for a period of one year from its original purchase date.

 

EXTREME HEALING

Q: What skin types are SkinClinical products for?
A: Our products are appropriate for all skin types. You may browse our products by category or skin condition by visiting the skinclinical.com homepage and browsing the drop-down menu that suits your need. Our products treat severely damaged skin and common skin conditions that include: environmentally damaged skin, aging skin, and skin affected by eczema, psoriasis, and various medical ailments (i.e. cancer, diabetes, and associated treatments).

Q: Why are SkinClinical products different?
A:  SkinClinical products contain SBD-4, an all-natural active ingredient extracted from the root of the Angelica Sinensis plant by way of our patented extraction method. SBD-4 has gone through extensive clinical testing and has shown significant improvements in the quality and health of skin. Our products are backed by science from the first stages of development to the packaging of our final product formulations. 

Q: What is SBD-4?
A: SBD-4 is a patented, natural ingredient extracted from the root of the Angelica sinensis flower that provides optimal healing and preventative results to the skin. We have a page dedicated to SBD-4 that you may visit to learn about the ingredient in greater detail:                  

VIEW THE SCIENCE BOARD 

Q: How soon can I expect to see results?
A: Our products will provide short-term, visible improvements to your skin right away. Our clinically tested timelines of 2, 4 and 8 weeks show more dramatic, long-term improvements, which will also occur. For most, a noticeable improvement in all delivery elements our products offer will be seen in a 2-4 week usage time frame. 

Q: Do your products contain a fragrance?
A: SkinClinical products have no harsh chemicals or synthetic fragrances. They are also free of parabens, dyes, steroids, and are clinically approved.

Q: Are SkinClinical products tested on animals?
A: No - we do not engage in animal testing or use animal derived ingredients in any of our products!  

Q: Can I use SkinClinical products with other products?
A: Yes. SkinClinical is a skin care brand that is intended to provide relief and repair to any problem skin, and prevent future skin damage. Our brand acts as a problem-solution, and may be used as a part of your standard regimens.
 

Q: Where can I buy SkinClinical products?
A: SkinClinical products may be purchased online at skinclinical.com. Our products will also be available through other authorized online retailers specialized in advanced skincare, as well as authorized medical spas, dermatologists, plastic surgeons, and skin care professionals. 

Q: How do I ensure my SkinClinical products are not fake or diluted?
A: To ensure your SkinClinical products are authentic, please purchase products directly through our website or any of our authorized retailers. A list of authorized retailers will be provided on our website for you to confirm once available. 

Q: Is there an expiration date for SkinClinical products?
A: While the products do not have a formal expiration date, it is generally recommended each product be used within 3 years of manufacture or 6 months after opening to ensure best product quality.
  

 

GENERAL

Q: Do you ship internationally?
A: We currently only offer shipping within the US. We are exploring international shipping options for the future.
   

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